Covid-19: Challenges and Opportunities for the payment ecosystem

About the presentation

Covid-19 has forced everyone to adapt quickly. At the height of lockdown with people self-isolating, physical stores closed and daily life disrupted, demand for e-commerce payment acceptance rose. Online spending increased. Several countries also increased contactless spending limits to support those wanting to make and receive payments in-store without PIN or signature.

In his presentation, Peter will examine how these and other changes have impacted customer behaviour and spending patterns. But also how fraud and acquirer risk have been impacted as criminals take advantage of new opportunities.

Risk is by its very nature dynamic and always changing. Covid-19 has merely amplified this. By examining some best practice around data analysis, business continuity, merchant on-boarding and more, Peter will explain how acquirers and payment services providers can be future-fit for the next new normal.

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