Merchants, acquirers, and issuers are so focused on preventing fraud that they tend to lose track on a much bigger issue - declining good customers. This ‘False Positives’ problem costs billions of euros every year and will arguably get worse due to stricter fraud limits in the second Payments System Directive (PSD2).
Yet PSD2 offers an opportunity. Identity data hasn’t previously been available to payment providers and banks. PSD2 will enable the payments ecosystem to have the data they need to tackle this huge problem. Join Spencer McLain, VP & GM, EMEA at Ekata, as he covers how merchants and payment providers can better track and reduce their false positives, and how PSD2 can help act as an opportunity to differentiate.